FAQ

1. HOW TO CREATE AN ACCOUNT
- CLICK ON ‘’REGISTER’’ AND FILL IN YOUR DETAILS
- USE ‘’USER NAME’’ AND ‘’PASSWORD’’ TO LOG IN
NOT ALL INFORMATION ARE OBLIGATORY BUT NECESSARY IN CASE NEEDED
 
2. HOW TO MAKE A DEPOSIT
- LOGIN INTO YOUR ACCOUNT AND CLICK ON ‘’DEPOSIT’’
- CHOOSE THE DESIRED DEPOSIT METHOD AND FOLLOW INSTRUCTIONS
 
3. HOW TO MAKE A WITHDRAWAL
- LOGIN INTO YOUR ACCOUNT AND CLICK ON ‘’WITHDRAW’’
- CHOOSE THE DESIRED WITHDRAW METHOD AND FOLLOW INSTRUCTIONS
 
4. HOW TO BET
- CHOOSE THE BETS AND ADD THEM TO YOUR BETTING SLIP
- CHOOSE THE AMOUNT YOU WANT TO BET
- CLICK ‘’CONTINUE’’
- AFTER CLICK ‘’CONFIRM’’
 
TO BET ON A LIVE EVENT,
-CLICK ‘’ACCEPT ODD CHANGES’’ THEN ‘’CONTINUE’’
 
5. HOW TO CHOOSE YOUR BET ONLINE AND PAY IN ONE OF OUR SHOPS
- FROM OUR WEBSITE, WITHOUT BEING NECESSARY TO ACCESS YOUR ACCOUNT
- CHOOSE YOUR BETS AND ADD THEM TO YOUR BET SLIP, PRESS ‘’CONTINUE’’ AND ‘’CONFIRM’’
- WRITE THE ‘’BET BOOKING NUMBER’’ WHICH APPEAR BELOW YOUR BET SLIP
 
6. HOW TO VERIFY THE BETTING SLIP STATUS
- CLICK ‘’BETTING HISTORY’’ AND THERE YOU CAN SEE IF YOUR TICKET WON, LOST, OR IS STILL PENDING.
- IF ONE BETTING SLIP WON, THE WINNING AMOUNT IS CREDITED DIRECTLY INTO YOUR ACCOUNT
-FOR A PRINTED BETTING SLIP MADE IN ONE OF OUR SHOP OR KIOSK, TYPE THE 13 DIGIT NUMBER IN THE
SUITABLE SPACE PROVIDED AND CLICK ON THE BLUE BUTTON. THE SPECIFIC BET SLIP WILL APPEAR WITH ALL THE AVAILABLE DETAILS.
 
 
7. WHAT HAPPENS IF A GAME IS POSTPONED OR CANCELLED?
ONCE THE SELECTION IS POSTPONNED OR CANCELLED, WAIT MAXIMUM 24HOURS.
READ ‘’RULES AND REGULATIONS’’ FOR MORE INFORMATION.
 
 
8. HOW TO CHANGE PASSWORD
- CLICK ‘’MY ACCOUNT’’ THEN ‘’PROFILE DETAILS’’
- PROVIDE YOUR CURRENT PASSWORD
- ENTER THE NEW PASSWORD
- VERIFY THE NEW PASSWORD
- CLICK ‘’CHANGE PASSWORD’’
 
 
9. I LOST MY PASSWORD WHAT SHOULD I DO?
- CLICK ‘FORGOT MY PASSWORD’’
-WRITE THE EMAIL ADDRESS REGISTERED ON YOUR ACCOUNT.
-INSTRUCTIONS ON HOW TO CHANGE PASSWORD WILL BE SENT ON THIS EMAIL.
 
10. NEED MORE HELP?
IF YOU HAVE MORE QUESTIONS YOU CAN ALWAYS LIVE CHAT WITH US OR ‘’CONTACT US’’.
OUR CUSTOMER SUPPORT TEAM WILL BE MORE THAN HAPPY TO HELP.

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Copyright 2017 Global Gaming Group Limited BP 5925 Douala, Cameroon M031305147560N.  Loterie Nationale Du Cameroun, All rights réserve. GLOBAL GAMING GROUP License, Ministre of Finance nombre ARRETEN" 00000148/MINIFI/SG Du 7 AUG 2014 portant autorisation d’, exerce l’activité de jeux de hasard sur toute l'étendu du tenitoire Camerounais.
Les jeux de la Loterie Nationale sont réservés aux personnes âgées de 18 ans et plus